Shipping & Returns

Last updated: [date]

Shipping

• We ship from [e.g. Victoria, Australia]. Orders are normally dispatched within [e.g. 1–3] business days.
• Australian delivery: [rates and estimated times, e.g. Standard $X, 3–7 business days]. Shipping costs are shown at checkout before you pay.
• International delivery: [countries you ship to, rates and times]. Customs duties, import taxes and fees charged by the destination country are the buyer’s responsibility.
• Delivery times are estimates and not guaranteed. We will contact you if there is a significant delay.

Faulty, damaged or not as described

If your item arrives damaged, is faulty, or is not as described, you are entitled to a remedy under the Australian Consumer Law, including a repair, replacement or refund depending on the problem. Email [contact email] with your order number and a photo and we will sort it out. We cover the reasonable cost of returning faulty items.

Change of mind

[Choose one and delete the other:]
(A) We accept change-of-mind returns within [14] days of delivery if the item is unused, unworn and in original condition. You pay return postage unless the item is faulty.
(B) We do not offer refunds for change of mind. This does not affect your rights under the Australian Consumer Law for faulty or misdescribed goods.

How to return something

Email [contact email] before sending anything back. We will give you the return address and instructions. Refunds are made to your original payment method within [5–10] business days of us receiving and checking the item.

Contact

[Your full legal / business name], ABN [ABN]
Email: [contact email]